Streamyx Troubleshooting
Well, most of the Malaysian will be using Streamyx broadband service to connect to internet. Except some others in big town using 3G…
We all know the Streamyx service sometimes will down… For those who dunno about computing… Then we wouldn’t know what is happen… We will get nervous and dunno what to do… Keep on asking ourself why cannot online?
Then maybe after few times scratching our head, we figured out there is a service hotline for Streamyx–> 1300-88-9515. If u lucky, with less than 10 calls u will get someone to asnwer your phone. But if unlucky, maybe u have to spend 1 day keep on calling the hotline…
Even if u lucky, the technician will ask you to perform some troubleshooting to check your computer… This is where frustrated time when you dunno anything about your streamyx.. They will ask you about the username, how u connect, what kind of brand and model of the modem… and etc… If the pc is just beside then is ok, the is easy to refer… But if your PC is on the other side, then u have to run like a mad dog…
Therefore, i will try explains some basic guide on how to troubleshoot your Streamyx before calling the hotline for assistant…
Stay tune for my guide…
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SuwaN
April 29, 2007 | 3:02 AMaccept, i have call b4, always got person asnwer, but service low.
EDD!E
June 10, 2007 | 3:07 PMWell! They’re just a group of “script” reader.
Jaie
September 20, 2007 | 9:57 AMHi..
I got problem to connect streamyx from Vista. I have done already all connection setting thru Broadband PPPoE. But when i try to connect with my login.. it return Error 815 – Problem with service provide name.. i have set it to name Stremyx but still have a problem..
didi
September 20, 2007 | 1:05 PMDear Jaie, can provide more info on your case?
1. what brand and model of the modem u r using ?
2. what kind of Streamyx package?
During setting up a new connection for your Streamyx, the ISP name required is optional, in fact, u can type whatever u want. U can put “streamyx”, “streamyx2″….The important things is that your account username & password.
Username : xxx@streamyx
Password : xxx
Wei Seng
October 8, 2007 | 8:42 AMTo Telecommunications Minister
Feedback on Malaysia broadband standard sent in October 2007.
Hi,
Internet services provied by Telekom Malaysia has been down for the past week or so, different time in different area.
There are few problems I could see Malaysians are facing in relation to internet access. It is my honour if I could get your attention sharing the plights we are facing.
Many customers signed up for attractive Streamyx plans offered by Telekom Malaysia which tied them up for the next 12 months, 24 months or so. While both sides has their commitment to honour the contract until its expiry, the plans were taken up in view of excellent services pledged.
Multiple downtime every year is not an expectation we can be contented with. Where expectation failed, customers should be given choices to uptake other services felt suitable but unforunately we are unable to terminate the current contracts.
With Malaysia’s aim to be an IT hub, it is wise to compare us with international standard of countries, where the Information Services are well ahead of others. Take OECD countries for example:
1) Their termination rates are low and even able to terminate current contracts with low penalty.
Malaysia: We are fully tied to the long-term contracts with no option to terminate even with reasonable penalty.
2) It encounrages competition by forcing Local Loop Unbundling (LLU) to lower prices and improve services.
(LLU :- will we split Telekom into three separate operating companies?)
Malaysia: It is obvious Telekom’s been given the advantage ahead of others, has been in a monopolistic position and its arm’s owning the back bone of Malaysia’s broadband access infrastructure. Oher providers can only operate in certain area and region.
3) Continous improvement of services throughout year on year basis. Many OECD countries are offering broadband bandwidth of over 10 Mbps, some even over 30 Mbps.
Malaysia: The top two most popular broadband plans – 0.5Mbps and 1Mbps bandwidth have been in operation for more than more than 7 years?
(Even Thailand and Singapore way surpassed Malaysia at least 10Mbps)
4) Aiming for above 90% household broadband uptake by lowering prices and building infrastructure for rural areas.
Malaysia : Where do Malaysia stand?